Top Ecommerce Chatbots for Your Business +Examples

They too use a shopping bot on their website that takes the user through every step of the customer journey. Tobi is an automated SMS and messenger marketing app geared at driving more sales. It comes with various intuitive features, including automated personalized welcome greetings, order recovery, delivery updates, promotional offers, and review requests. Stores can even send special discounts to clients on their birthdays along with a personalized SMS message.

In the Bot Store, you’ll find a large collection of chatbot templates you can use to help build your bot, including customer support, FAQs, hotel room reservations, and more. Templates save time and allow you to create your bot even without much technical knowledge. ManyChat is a rules-based ecommerce chatbot with robust features and pre-made templates to streamline the setup process. Resolving questions fast with the help of an ecommerce chatbot will drive more leads, reduce costs, and free up support agents to focus on higher-value tasks. I’ve done most of the research for you to provide a list of the best bots to consider in 2024.

Best practices for using chatbots in ecommerce

But before you jump the gun and implement chatbots across all channels, let’s take a quick look at some of the best practices to follow. Platforms like ManyChat and ChatFuel let you build conversation flows easily. No matter how in-depth your bot for online shopping product description and media gallery is, an online shopper is bound to have questions before reaching the checkout page. For example, when someone lands on your website, you can use a welcome bot to initiate a conversation with them.

It enables users to browse curated products, make purchases, and initiate chats with experts in navigating customs and importing processes. For merchants, Operator highlights the difficulties of global online shopping. Chatbots also cater to consumers’ need for instant gratification and answers, whether stores use them to provide 24/7 customer support or advertise flash sales. This constant availability builds customer trust and increases eCommerce conversion rates.

Offer shopping assistance/customer support

But if you’re looking at implementing social media and messaging app chatbots as well, you can explore all our apps. If you’re just getting started with ecommerce chatbots, we recommend exploring Shopify Inbox. A chatbot can pull data from your logistics service provider and store back end to update the customer about the order status. It can also offer the customer a tracking URL they can use themselves to keep track of the order, or change the delivery address/date to a time that suits them best. Similarly, using the intent of the buyer, the chatbot can also recommend products that go with the product they came looking for.

• The Shopify Messenger transcends the traditional confines of a shopping bot.
• Ada makes brands continuously available and responsive to customer interactions.
• In this context, shopping bots play a pivotal role in enhancing the online shopping experience for customers.
• Edit your welcome and absence message to match your brand’s voice and tone.
• Bots can offer customers every bit of information they need to make an informed purchase decision.

Cart abandonment is a significant issue for e-commerce businesses, with lengthy processes making customers quit before completing the purchase. Shopping bots can cut down on cumbersome forms and handle checkout more efficiently by chatting with the shopper and providing them options to buy quicker. This means the digital e-commerce experience is more important than ever when attracting customers and building brand loyalty. Instead of only offering to connect customers to a human agent for difficult queries, make access easy. Include an, “I want to talk to a person,” button as an option in your chatbot or be sure to list your customer service phone number prominently.